Privacy Policy

At Lyntel, we are committed to protecting your privacy and safeguarding your personal information. This Data Usage and Privacy Policy outlines how we collect, use, disclose, and protect your data in connection with our eSIM services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

Name: We collect your first and last name for identification and communication purposes.
Email Address: Your email address is used for account-related communication and notifications.
Billing Address: We may require your billing address for payment processing.
Payment information: We require your credit/debit card or any other way of payment, in order for service to be active.
- Country of origin: Important for tax purposes and security.

1.2 Device Information

Device Type: We collect information about your device, including its type and compatibility with eSIM technology.
Device Identifier: A unique identifier associated with your device may be collected for account management and technical support.

2. How We Use Your Information

2.1 Service Provision

• We use your personal information to deliver our eSIM services, including activation, data allocation, and account management.

2.2 Communication

• We may contact you via email for service-related announcements, updates, and notifications.

2.3 Technical Support

• Device information and identifiers are used to provide technical support and troubleshoot eSIM-related issues.

3. Data Protection

3.1 Data Security

• We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

3.2 Data Retention

• Your data is retained for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

4. Disclosure of Information

4.1 Third-Party Providers

• We may share your information with trusted third-party service providers, such as payment processors, to facilitate payments and service delivery.

4.2 Legal Obligations

• We may disclose your data to comply with legal obligations, such as responding to subpoenas, court orders, or legal investigations.

5. Your Rights

By confirming their device’s eSIM compatibility, customers assume responsibility for the accuracy of this information. Note that the list of compatible devices may not cover all newly released eSIM-compatible devices.

5.1 Access and Correction

• You have the right to access and correct your personal information. You can update your information through your Lyntel account.

5.2 Data Portability

• You can request a copy of your data in a structured, commonly used, and machine-readable format.

5.3 Data Deletion

• You have the right to request the deletion of your data, subject to our legal obligations.

6. Consent Withdrawal

• You can withdraw your consent for data processing at any time. However, this may affect our ability to provide you with eSIM services.

7. Children's Privacy

• Lyntel’s services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Policy Updates

• Lyntel may update this policy periodically. We will notify you of any significant changes via email or through our website.

9. Contact Us

• If you have any questions, concerns, or requests related to your data and privacy, please contact us over support@lyntel.io.